Refund policy

Last updated: January 20, 2026

We want you to love your purchase. If something isn’t right, please review the policy below carefully before submitting a request.

1) Return/Refund Request Window (7 Days)

Return or refund requests must be submitted within 7 days of delivery (based on the carrier’s delivery confirmation). Requests submitted after 7 days will not be accepted.

2) Eligibility — Original Condition Required (Strict)

To be eligible for a return or refund, all items must be:

Unused and unopened
In original condition, exactly as received
With all original packaging intact, including boxes, seals, labels, and any inserts
With all free gifts/samples/bonus items included (if applicable)

We do not accept returns or issue refunds for any item that shows:

Signs of use or opening
Torn, damaged, missing, or altered packaging/seals
Missing components (including gifts/samples)

3) Non-Returnable / Non-Refundable Items

The following are not eligible for return/refund:

Any item that is not in original condition (including opened/used items)
Set/bundle purchases returned partially (sets must be returned in full)
Gift cards (except where required by law)
Items marked Final Sale (if applicable)

4) Purchases From Other Retailers

This policy applies only to purchases made through the official Charmzone online store. If you purchased from a third-party retailer/marketplace, you must follow that seller’s return/refund policy.

5) How to Request a Return (Approval Required)

Do not send items back without prior approval. Unauthorized returns will not be accepted.

To start a request, email us at info@charmzoneglobal.com with:

Order number
Reason for return/refund request
Photos for verification (recommended):
- Outer shipping box showing the shipping label/tracking number
- All items inside the package (in original packaging)
- If damaged/incorrect: clear photos of the issue

If your request is approved, we will provide return instructions (and a label if applicable).

6) Shipping Costs

Change of mind / no longer needed: Return shipping is the customer’s responsibility.
Damaged, defective, or incorrect item (our error): We will work with you to resolve the issue and may cover return shipping when approved.

Optional (if you choose to offer it): If we provide a prepaid return label for change-of-mind returns, the label cost will be deducted from your refund.

7) Inspection & Refund Processing

All returns are subject to warehouse inspection. Refunds are processed only after we receive and inspect the returned items and confirm eligibility.

If approved, your refund will be issued to the original payment method. Processing times vary by bank/credit card issuer.

8) Shipping Damage / Issues (Replacement Policy)

If your order arrives damaged or has a shipping-related issue, please contact us within 7 days of delivery.
Email info@charmzoneglobal.com with your order number and clear photo evidence (including the outer shipping box, shipping label, and the damaged item/packaging).

Once verified, we will send a replacement item at no additional cost.
(Replacement shipments are subject to stock availability. If a replacement is not available, we may offer an alternative solution.)

9) Customer Responsibility During Return Shipping

Returned items remain your responsibility until they are received by our warehouse. We strongly recommend using a trackable return method and keeping proof of shipment.

10) Fair Use / Abuse Prevention

If we notice abnormal or excessive return activity, we may contact you and reserve the right to restrict or refuse future returns/refunds in accordance with applicable law.

Contact

Email: info@charmzoneglobal.com
Return Address (provided after approval): 153 W Rosecrans Ave, Gardena, CA 90248